1. Who controls your information
Arrow Wilder, trading as ZeroHours, is the seller and data controller for the personal data described in this notice. “ZeroHours,” “we,” “us,” and “our” refer to Arrow Wilder.
Paddle.com Market Limited or another Paddle group company acts as Merchant of Record for purchases. Paddle handles checkout, payment, tax, subscription administration where applicable, invoicing, fraud prevention, and payment-related support under its own privacy notice.
2. Information we collect
- Purchase and delivery information: your name, email address, country or region, order reference, product purchased, transaction status, and refund status. Paddle processes payment-card and other payment-method details; ZeroHours does not collect or store full card details.
- Communications: messages and information you provide when requesting support, exercising a privacy right, reporting intellectual-property concerns, or discussing an order.
- Website and security data: IP address, browser and device information, request logs, timestamps, and similar technical information automatically processed by our hosting and security providers.
- Product data: ZeroHours is local-first and runs in your browser. Courses, tasks, assignments, notes, grades, schedules, study sessions, and similar working data are stored on your device unless you choose to export or share them. We do not receive that local app data merely because you use the app.
- Free-guide information: when you request the free guide, we store the email address you enter and whether you ticked the box to receive tips and offers. The form is processed by our website host. We only send marketing emails if you ticked that box, and you can ask us to delete your email at any time through the support page.
3. Why we use information and our legal bases
- Contract performance: to confirm purchases, deliver ZeroHours, provide support, and administer refunds.
- Legitimate interests: to secure the website, prevent abuse and fraud, troubleshoot errors, maintain records, and improve reliability, where those interests are not overridden by your rights.
- Legal obligations: to comply with tax, accounting, consumer-protection, sanctions, fraud-prevention, and lawful disclosure requirements.
- Consent: where required for optional marketing or non-essential cookies. You may withdraw consent at any time.
We do not sell your personal information or use local schoolwork data for advertising.
4. Who receives information
We share only what is reasonably necessary with:
- Paddle, our Merchant of Record, for product sales, checkout, payments, tax compliance, invoicing, refund handling, fraud prevention, and purchase support.
- Service providers that provide website hosting, security, product access, transactional email, and technical infrastructure.
- Professional advisers such as legal, tax, or accounting advisers where necessary.
- Public authorities where disclosure is required by law or needed to protect legal rights and safety.
- A successor organization if the business is reorganized, sold, or transferred, subject to appropriate safeguards.
5. Retention
Purchase and tax records may be retained for up to seven years where needed for legal, accounting, dispute, and fraud-prevention purposes. Support communications are generally retained for up to two years after the matter closes. Security logs are kept only as long as reasonably needed to protect and operate the service. Data is deleted or anonymized when no longer needed, unless law requires longer retention.
Local-first product data remains on your device until you delete it, clear the relevant browser or device storage, or replace it through an import. You control exported copies.
6. Cookies and similar technologies
ZeroHours uses essential technologies needed to load, secure, and operate the website and checkout. Paddle may use cookies or similar technologies during checkout for payment, fraud prevention, and service operation. We use Cloudflare Web Analytics to count visits and see which pages and websites people arrive from. It does not use cookies or track you across other websites. We do not use marketing cookies. If optional analytics or marketing cookies are introduced, we will provide appropriate notice and choices before using them where required.
You can manage cookies through your browser. Blocking essential cookies may prevent checkout or parts of the website from working.
7. International transfers
Our providers may process information outside your country, including outside the UK or European Economic Area. Where required, transfers rely on recognized safeguards such as adequacy decisions, standard contractual clauses, or equivalent lawful mechanisms.
8. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a portable copy of your personal data; object to certain processing; withdraw consent; and appeal or complain to your local data-protection authority. UK and EEA requests are generally answered within one month, subject to lawful extensions.
To make a request concerning ZeroHours data, contact Arrow Wilder through the support page. For payment information controlled by Paddle, use paddle.net. We may need to verify your identity before completing a request.
9. Security
We use reasonable technical and organizational safeguards appropriate to the information handled, including access controls, encrypted connections, restricted service credentials, and reputable infrastructure providers. No method of transmission or storage is completely secure.
10. Children
ZeroHours is designed for students but is not directed to children under 13. If local law requires parental or guardian consent for a younger user to purchase or use the product, that consent must be obtained. If you believe a child provided personal information unlawfully, contact us so it can be reviewed and removed where appropriate.
11. Changes
We may update this notice when our practices or legal obligations change. The effective date above identifies the latest version. Material changes will be communicated where required.
See also our Terms & Conditions and Refund Policy.